Privacy Policy
Effective October 6, 2026
Pharmie AI, Inc., doing business as Playgent ("Playgent," "we," "us"), helps commercial real estate investors and brokers screen deals. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It covers our website at playgenthq.com, our app at deals.playgenthq.com, our email intake address, and our integrations with other services such as dotloop.
Information we collect
- Account information. Your name, email address and login details when you create an account.
- Deal documents and data you send us. Offering memorandums and other files you upload or email to us, the text of the emails they arrive in, the facts and figures we extract from them, and your notes, deal stages and investment criteria.
- Questions you ask. Questions you ask our assistant about a deal and the answers it gives, which we save so you can see them later.
- Data from services you connect. If you connect a service such as dotloop, the information you authorize us to access there, such as your transactions (loops), property details, prices, dates, participants and documents. We access only what you approve, and only for your account.
- Usage and device information. Basic records of how the app is used (for example, pages viewed and features used), plus standard technical data such as browser type and IP address. Our website uses privacy-focused analytics that does not use advertising cookies or track you across other sites.
- Messages you send us. If you email us, we keep that correspondence.
How we use your information
- To provide the service: read and screen your deals, compute deal metrics, research comparable properties, answer your questions, and sync with services you connect.
- To operate, secure and improve Playgent, including preventing abuse and fixing problems.
- To communicate with you about your account and the service.
- To comply with the law.
We do not sell your information. We do not use your deal documents or data to advertise to you or to anyone else, and we do not share one customer's deals with another customer.
Artificial intelligence
Playgent uses AI models provided by Anthropic to read documents and answer questions. Your documents and questions are sent to Anthropic only to produce results for you. Under Anthropic's commercial terms, this data is not used to train their models.
Who we share information with
We share information only with service providers that help us run Playgent, under agreements that limit their use of it to providing services to us:
- Cloud hosting and storage providers, which host our website and app and store our database and files;
- AI model providers, which read documents and answer questions (see Artificial intelligence above);
- Email providers, which receive the emails you forward to us, send our replies, and run our own email;
- Analytics providers, which tell us how our website is used.
We may also disclose information if required by law or legal process, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.
Connected services such as dotloop
When you connect a third-party service, you sign in with that service and choose to grant Playgent access. We use the data we receive only to provide the features you turned on, such as creating a transaction from a deal or keeping a deal's status in sync. You can disconnect at any time from your account or from the other service's settings. After you disconnect, we stop accessing that service, and we delete the data we received from it if you ask us to. Your use of the other service is governed by its own terms and privacy policy.
How we protect your information
Your data is encrypted in transit and at rest. Each account can access only its own deals: access is enforced in the database itself, not just in the app. Access to production systems is limited to the people who run Playgent. No system is perfectly secure, but we work to protect your information and will notify you as required by law if a breach affects it.
Keeping and deleting your information
We keep your information while your account is active. You can ask us to delete your account or any deal, document or connected-service data at any time by emailing neer@playgenthq.com. We will delete it from our active systems within 30 days, except where we must keep something to comply with the law.
Your choices and rights
You can access, correct, export or delete your information by contacting us. Depending on where you live, you may have additional rights under local law, and we will honor requests as those laws require. We will not treat you differently for making a request.
Children
Playgent is a business service and is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date. If the changes are significant, we will tell you by email or in the app before they take effect.
Contact us
Questions or requests: neer@playgenthq.com. Pharmie AI, Inc. (Playgent), Houston, Texas.